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Terms of Service

Last updated: 2/20/2025

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Arete Labs LLC (“we,” “our,” or “us”) regarding your use of the Promise mobile application (the “App”) and any related services. By accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

License Terms

Apps made available through the App Store are licensed, not sold, to you. Your license to the App is subject to your prior acceptance of these Terms. You may not distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the App and, if you sell your Apple Device to a third party, you must remove the App before doing so. You may not copy (except as expressly permitted), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App, any updates, or any part thereof.

Data Collection and Use

You agree that we may collect and use technical data and related information—including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate software updates, product support, and other services related to the App. We may use this information, as long as it is in a form that does not personally identify you, to improve our products or provide services or technologies to you.

External Services

The App may enable access to our and/or third-party services and websites (collectively, "External Services"). You agree to use the External Services at your sole risk. We are not responsible for examining or evaluating the content or accuracy of third-party External Services. Data displayed by the App or External Service is for general informational purposes only and is not guaranteed by us or our agents. External Services may not be available in all languages or locations. We reserve the right to change, suspend, remove, disable or impose access restrictions to any External Services at any time without notice.

Export Compliance

You may not use or otherwise export or re-export the App except as authorized by United States law and the laws of the jurisdiction in which the App was obtained. In particular, but without limitation, the App may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. You represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the App for any purposes prohibited by United States law.

U.S. Government Users

The App and related documentation are "Commercial Items", as defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation". Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to these Terms.

Apple App Store Terms

If you download the App through Apple's App Store, you acknowledge and agree that:

  • This agreement is solely between you and Arete Labs LLC, not with Apple Inc. ("Apple"). We are solely responsible for the App and its content.
  • Your license to use the App is limited to a non-transferable license to use on any Apple-branded products that you own or control, subject to the Usage Rules in the Apple Media Services Terms and Conditions, including access via Family Sharing or volume purchasing.
  • Arete Labs LLC is solely responsible for providing maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
  • In the event of any failure of the App to conform to any warranty, you may notify Apple, and Apple will refund your purchase price. To the maximum extent permitted by law, Apple will have no other warranty obligation for the App.
  • Arete Labs LLC, not Apple, is responsible for addressing any claims relating to the App or your use of it, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to legal or regulatory requirements; and (iii) claims arising under consumer protection, privacy, or similar legislation.
  • Arete Labs LLC, not Apple, is responsible for investigating, defending, settling, and discharging any claim that the App or your use of it infringes any third party's intellectual property rights.
  • You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Account Registration

To use certain features of the App, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain and update your information
  • Keep your account credentials secure
  • Not share your account with others
  • Notify us of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in unauthorized or suspicious activity.

User Content

You retain ownership of content you create, post, or share through the App (“User Content”). By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, and display your User Content for the purpose of operating and improving the App.

You agree not to post content that:

  • Violates any law or regulation
  • Infringes on intellectual property rights
  • Contains harmful or malicious code
  • Is harassing, abusive, or discriminatory
  • Is false, misleading, or deceptive
  • Violates others' privacy or publicity rights
  • Contains spam or unauthorized advertising

Subscription and Payments

Some features of the App may require a paid subscription.

We offer the following subscription options:

  • Promise Pro Monthly: $4.99 USD per month
  • Promise Pro Yearly: $29.99 USD per year
  • Promise Monthly: $4.99 USD per month
  • Promise Yearly: $29.99 USD per year

By subscribing, you agree to:

  • Pay all applicable fees
  • Provide valid payment information
  • Maintain sufficient funds for recurring charges
  • Update payment information as needed
  • Payment will be charged to your Apple ID account at confirmation of purchase
  • Your subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period
  • Your account will be charged for renewal within 24 hours prior to the end of the current period
  • You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase
  • Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription
  • Prices are subject to change. We will notify you of any price changes before they take effect

Subscriptions automatically renew unless cancelled. You can cancel at any time, but fees are non-refundable except where required by law.

Intellectual Property

The App, including its content, features, and functionality, is owned by us and protected by intellectual property laws. You may not:

  • Copy, modify, or distribute our content
  • Reverse engineer the App
  • Remove copyright or trademark notices
  • Use our trademarks without permission
  • Create derivative works

Prohibited Activities

You agree not to:

  • Violate any laws or regulations
  • Interfere with App security or functionality
  • Access unauthorized areas of the App
  • Use automated methods to access the App
  • Impersonate others or misrepresent your identity
  • Collect user information without consent
  • Engage in fraudulent or deceptive practices
  • Harass, threaten, or harm others

Disclaimers

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APP IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND ANY SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APP AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APP OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the App, violation of these Terms, or infringement of any rights.

Termination

We may suspend or terminate your access to the App at any time for any reason, including violation of these Terms. Upon termination:

  • Your right to use the App ceases immediately
  • We may delete your account and content
  • Applicable Terms provisions survive termination

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes through:

  • App notifications
  • Email notifications
  • Posting updated Terms

Continued use of the App after changes constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by the laws of California, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in California, except where prohibited by law.

Contact Information

For questions, complaints, or claims regarding the App, please contact us at:

  • Email: support@ipromise.app
  • Phone: +1 (612) 978-0381
  • Address:
    Arete Labs, LLC
    5473 Blair Rd, Suite 100
    Dallas, TX 75231-4227
    United States

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.